Public agreement

"APPROVED"
by Order of the Director of KazMed LLP No. 16 dated April 28, 2026
by Order of the Director of Parasitology KazMed LLP No. 5 dated April 28, 2026

PUBLIC AGREEMENT
on the provision of paid medical services and laboratory tests

In accordance with the provisions of Article 387 of the Civil Code of the Republic of Kazakhstan, this Public Agreement on the provision of paid medical services and laboratory tests is a public and irrevocable offer (hereinafter the "Agreement"), published on the website https://kazmedclinic.kz. The terms of this Agreement are uniform for all Patients:
KazMed Limited Liability Partnership, represented by its Director B.S. Mussina, acting on the basis of the Charter, BIN 060640012550, State Medical License No. 15002790, issued on 11.02.2015, and
Parasitology KazMed Limited Liability Partnership, represented by its Director B.S. Mussina, acting on the basis of the Charter, BIN 190640008836, State Medical License No. 20001615, issued on 28.01.2020:
each hereinafter referred to as the "Provider," hereby enter into this Agreement with any individual who applies to the Provider (hereinafter the "Patient") on the terms set out below.

1. SUBJECT OF THE AGREEMENT

1.1. Under this Agreement, the Provider renders, and the Patient pays for and receives, paid medical services in accordance with the Provider’s price list for medical services, approved in the established manner and in effect at the time the Services are rendered.

1.2. The specific Provider is determined by the type of Service actually rendered, the information specified in medical documentation, the referral, test results, the cash (fiscal) receipt and/or other documents issued in connection with the rendering of the Service. Payment is made in favor of the Provider that actually renders the corresponding Service and bears responsibility for its provision within the limits of its license and competence.

1.3. Full and unconditional acceptance of this public offer shall be deemed any of the following actions of the Patient:

payment for the Services;
collection of biological material;
signing of the informed voluntary consent;
actual receipt of test results.

1.4. This Agreement is concluded for an indefinite term.

1.5. Under the terms of this Agreement, the Patient instructs, and the Provider undertakes to render on a paid basis Medical services, as well as services for the receipt and collection of biological material, and to perform laboratory tests of the biological material agreed with the Patient (hereinafter the "Services"). The Provider undertakes to transfer the results of the performed tests to the Patient (or his/her authorized representative).

1.6. Results of laboratory and other medical tests do not constitute a diagnosis and must be evaluated exclusively by the attending physician, taking into account the clinical picture, medical history, results of other tests and the individual characteristics of the Patient’s body. The Provider shall not be liable for the Patient’s independent interpretation of test results, nor for the consequences of self-medication, self-diagnosis or refusal to consult a doctor.

1.7. The Patient voluntarily assumes the obligation to pay for the cost of the Services in the manner and on the terms provided for in this Agreement.

1.8. The Patient grants consent to the collection, storage, processing and transfer of personal data to third parties for the purpose of performing this Agreement, including medical information systems, partner laboratories, courier services, insurance organizations, government bodies and other organizations in cases provided for by the legislation of the Republic of Kazakhstan.
Acceptance of the terms of this Agreement constitutes the Patient’s consent to the collection, storage, processing and transfer to third parties of his/her personal data (last name, first name, patronymic, date of birth, residential address, sex, health information, etc.).

1.9. The list and types of Services, the volume, unit price and total cost of the Services are agreed by the Patient and the Provider in the referral/receipt for medical services or laboratory testing of biological material and/or in the control (fiscal) receipt issued by the Provider.

1.10. The rendering of Services to Patients under this Agreement is carried out during the Provider’s working hours, in accordance with the approved internal work regulations.

1.11. At the time of applying to the Provider for the Service, the Patient confirms and warrants the following:

The Patient has complete and reliable information for entering into this Agreement and expresses consent to the rendering of the Services indicated in the referral from the attending physician, the referral/receipt and/or the control (fiscal) receipt.
The Patient complies with all rules for preparation for medical services or laboratory tests posted at the biomaterial collection points and on the website: www.kazmedclinic.kz.
The Patient confirms that the self-collected biological material submitted for laboratory testing is his/her own biological material and was collected in accordance with the preparation rules.

1.12. Audio and video surveillance may be carried out on the Provider’s premises for the purpose of ensuring security, monitoring service quality, protecting the rights of Patients and employees, and recording the circumstances of service provision.

1.13. The Patient undertakes to observe rules of decency, internal rules, sanitary and epidemiological requirements, the procedure for staying on the premises, and other local acts of the Provider posted on the Provider’s premises or on the official website.

1.14. In the event of the Patient’s breach of the requirements of clause 1.11 of this Agreement, including but not limited to:

violation of the preparation rules for tests;
self-collection of biological material in violation of the established procedures;
violation of the conditions of storage, transport or transfer of biological material;
concealment of information about state of health, medications taken, medical interventions, or other circumstances that may affect test results,

the Provider shall not be liable for the reliability, accuracy, quality, alteration, distortion, or impossibility of obtaining test results, nor for the consequences related to the use of such results.

At the same time, the Services shall be deemed duly rendered and subject to payment by the Patient in full.

1.15. Test results may be provided to the Patient:

in person;
to a representative acting under a power of attorney;
by e-mail;
through the website or personal account;
through other electronic services of the Provider. The Patient bears the risk of third-party access to information when using the communication means and contact details specified by him/her.

1.16. The Provider shall not be liable for third-party access to test results due to compromise of devices, e-mail, SIM cards, messengers, or other means of communication of the Patient.

1.17. Laboratory test results are issued by the Provider to the Patient (or his/her representative) only upon presentation of the control (fiscal) receipt, which must be kept by the Patient until the test results are received.

1.18. The Patient acknowledges the legal validity of documents, notifications, test results, and consents sent by the Provider via SMS, e-mail, messengers, the website, mobile application, or other electronic services.

1.19. The Patient is informed of and agrees that laboratory test results may be probabilistic in nature and may depend on the biological characteristics of the body, the stage of disease, compliance with preparation rules, and other factors. The Provider does not guarantee diagnosis solely on the basis of the results of a single test.

1.20. After the tests have been performed, the biological material shall be stored and subsequently disposed of within the time limits and in the manner established by the Provider’s internal regulations and the legislation of the Republic of Kazakhstan.

1.21. The Provider has the right to store test results, medical documentation, electronic data, and archive materials within the periods provided for by the legislation of the Republic of Kazakhstan and the Provider’s internal regulations.

2. PAYMENT PROCEDURE

2.1. Payment for Services under this Agreement is made by the Patient in cash or by bank transfer on the basis of 100% prepayment at the prices approved in the Provider’s price list.

2.2. The prices for the Services are approved by the Provider and posted at the biomaterial reception and collection points and/or on the website https://kazmedclinic.kz.

2.3. The deadlines for performing tests are indicative and may be changed depending on the technological features of the test, the need for additional verification of results, repeat testing, technical reasons, or other circumstances beyond the Provider’s control.

2.4. The Provider shall not be liable for failure to meet service deadlines caused by circumstances beyond its control, including but not limited to: technical failures of software or medical information systems, interruptions of communications, internet or electricity supply, equipment malfunction, actions of third parties, transportation delays, delays in delivery of biological material, and other force majeure circumstances.

2.5. In the event that the Patient refuses the Service before its provision is completed, the Patient shall reimburse the Provider for the actually incurred expenses, the amount of which is determined by the Provider and includes the resources, reagents, consumables, etc., used by the Provider at the time of receipt of the Patient’s notice of refusal. Refusal of the Service after its provision has been completed shall not be accepted.

2.6. Upon actual rendering of the medical service, collection of biological material, or the commencement of laboratory testing, the service shall be deemed duly rendered and the funds shall not be refundable, except in cases of proven fault of the Provider.

2.7. The Provider shall refund the sum paid for the Services, less the actually incurred expenses, in the event of the impossibility of performing laboratory tests on the Patient’s biological material (rejection) due to collection in violation of established procedures and/or the Patient’s failure to comply with the preparation rules for laboratory testing.

2.8. A refund for Services rendered may only be made upon presentation of the control (fiscal) receipt.

2.9. The documents confirming the rendering of Services under this Agreement are: the control (fiscal) receipt and the invoice of work performed (in accordance with the current Tax legislation of the Republic of Kazakhstan, a tax invoice (schyot-faktura) is not issued to individuals). Invoices of work performed are issued by the Provider, at the Patient’s request, within no more than 7 (seven) business days from the date the services were rendered.

3. RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1. The Provider undertakes to:

3.1.1. Render the Services provided for by this Agreement in a high-quality manner and in accordance with the standards established in the field of healthcare in the Republic of Kazakhstan.

3.1.2. Provide the Patient with the necessary information about the Services rendered and their cost.

3.1.3. Observe medical confidentiality and medical ethics.

3.1.4. Use only methods of laboratory testing permitted for use under the legislation of the Republic of Kazakhstan.

3.2. The Patient undertakes to:

3.2.1. Provide the Provider with a written voluntary informed consent for the rendering of services in the form approved by the Provider and posted on the website https://kazmedclinic.kz.

3.2.2. Pay the cost of the Services rendered in accordance with the price list in effect at the time of conclusion of this Agreement. The current price list is posted on the website or at the biomaterial reception and collection points.

3.2.3. For the purpose of identification, present a valid identification document at the Provider’s request.

3.2.4. For the purpose of high-quality rendering of Services by the Provider, fulfill the following requirements: timely inform the Provider of any circumstances that may affect the reliability of laboratory test results and/or hinder the Provider’s performance of laboratory tests (information about the intake of medicines, food, drinks, individual characteristics of the body, etc.).

3.2.5. Comply with the mandatory preparation for medical services and/or laboratory tests, as recommended by the attending physician, by the Provider’s medical staff, and/or by the preparation rules posted on the Provider’s website.

3.2.6. In the event of improper compliance with the preparation rules for medical services and/or laboratory tests posted on the website https://kazmedclinic.kz, as well as in the event of full and/or partial failure to follow the recommendations of the attending physician or the Provider’s medical staff, the Patient shall independently bear responsibility for the possible impact of such circumstances on the quality, results, deadlines, and possibility of rendering the Services.

3.2.7. In the event of causing damage to the Provider, compensate for the losses incurred by the Provider.

3.2.8. Not to withdraw the consent to the collection, storage, and processing of his/her personal data (last name, first name, patronymic, date of birth, residential address, sex, health information, etc.) granted to the Provider within the framework of this Agreement.

3.3. The Provider has the right to:

3.3.1. Refuse to render Services to the Patient in the following cases:

where there are grounds to believe that the Patient has not complied with the preparation
requirements for medical services and/or laboratory tests;
where the Patient is evidently in a state of alcoholic, narcotic, or toxic intoxication;
upon the Patient’s refusal to present an identification document at the Provider’s request;
where there are anatomical and/or physiological, medical, or other characteristics of the Patient that prevent the safe or proper rendering of the Service;
aggressive behavior of the Patient;
threats to the life, health, or property of employees and visitors;
violation of the internal order and rules of stay at the Provider;
refusal to sign mandatory medical documentation;
provision of false information about state of health.

3.3.2. Collect, store, and process the Patient’s personal data (last name, first name, patronymic, date of birth, residential address, sex, health information, etc.) in accordance with the legislative acts of the Republic of Kazakhstan.

3.3.3. The Provider shall not be liable for the impossibility of or delay in rendering services as a result of actions of government bodies, the introduction of restrictive measures, quarantine, a state of emergency, or other mandatory instructions of government bodies of the Republic of Kazakhstan.

3.3.4. Render Services ahead of schedule or extend the deadline for rendering the Service due to circumstances beyond the Provider’s control, including force majeure circumstances (legal prohibitions and natural disasters), as well as due to actions (or inaction) of third parties.

3.3.5. The Provider has the right to require the Patient to comply with public order, sanitary and epidemiological requirements, the internal work regime, non-interference with the activities of medical staff, non-obstruction of the rendering of services to other patients, and to prohibit photo and video recording of employees, premises, and equipment of the Provider without prior consent.

3.3.6. The Provider has the right to unilaterally amend the terms of this Agreement and the price list of services. Amendments come into force from the moment the new version is posted on the Provider’s website, unless another date is additionally specified.

3.3.7. The Provider has the right to engage third parties, subcontractors, and reference laboratories for the performance of individual tests without additional consent from the Patient.

3.3.8. In individual cases, the Provider has the right to recommend repeat testing to confirm the result.

3.4. The Patient has the right to:

3.4.1. Receive in a form accessible to him/her publicly available information about the progress of the Services and the results obtained.

3.4.2. Order additional types of laboratory tests on previously submitted biological material, namely venous blood, within 10 (ten) calendar days from the moment of its submission and only after prior consultation with the Provider regarding the possibility of conducting such types of tests. Payment for additional Services must be made by the Patient after the Provider’s approval of the possibility of rendering the additional Services.

3.4.3. Receive test results on the Provider’s website or in hard copy upon request.

4. LIABILITY OF THE PARTIES

4.1. Disputes and disagreements of the parties arising in connection with non-performance or improper performance of their obligations shall, where possible, be resolved through negotiations between the parties within 30 (thirty) calendar days. If the parties fail to reach agreement within the established timeframe, disputes shall be subject to consideration in the manner determined by the current legislation of the Republic of Kazakhstan.

4.2. In the event of the Patient’s failure to comply with the preparation rules for laboratory tests, or where the Patient is in a state of alcoholic, narcotic, or toxic intoxication at the time of submission of biological material, the Provider shall not be liable for the reliability of the laboratory test results.

4.3. Before going to court, the Patient must send the Provider a written claim with supporting documents attached. The period for consideration of the claim is 30 (thirty) calendar days from the date of its receipt.

4.4. All disputes and disagreements arising from this Agreement shall be subject to consideration in the judicial bodies at the Provider’s location, in the manner established by the legislation of the Republic of Kazakhstan.

5. NOTICE TO THE PATIENT

5.1. The Provider notifies the Patient that non-compliance with the recommendations of the attending physician, the Provider’s medical staff, or the preparation rules for medical services and/or laboratory tests, including the prescribed regimen, preparation procedure, restrictions, and other medical recommendations, may affect the quality, safety, reliability, informativeness, and results of the Services rendered, and may result in the impossibility of their proper rendering, completion within the established time, or in obtaining unreliable, false-positive, or false-negative test results.

6. FORCE MAJEURE

6.1. The Parties shall be released from liability for full or partial failure to perform obligations under this Agreement if such failure was the consequence of force majeure circumstances (hereinafter "force majeure") that arose after the conclusion of the Agreement and which the Parties could not have foreseen or prevented with reasonable care and prudence.

6.2. Force majeure circumstances include, among others, but are not limited to: natural disasters (fires, floods, earthquakes); epidemics and pandemics; the introduction of a state of emergency or martial law; mass riots and acts of terrorism; strikes; acts or omissions of government bodies, including the adoption of regulatory legal acts restricting or rendering impossible the performance of obligations; quarantine restrictions; interruptions or cessation of electricity, water supply, communications and internet access; failures of software, medical information systems, servers and databases; cyberattacks and other malicious effects on information systems; equipment malfunction; transportation delays and disruption of logistics chains; impossibility of delivery of reagents, consumables, or medical devices; other circumstances objectively beyond the reasonable control of the Parties.

6.3. From the moment of the onset of force majeure circumstances, the period for performance of obligations under this Agreement shall be extended commensurately with the duration of such circumstances and the time objectively necessary to eliminate their consequences.

6.4. The Provider shall not be liable for breach or change of deadlines for rendering Services, the impossibility of rendering them, temporary unavailability of electronic services, or for delays in issuing test results, if such circumstances were caused by force majeure.

6.5. Upon the occurrence of force majeure circumstances, the Provider has the right to suspend the rendering of Services, change their deadlines and procedure of reception, and temporarily limit access to individual services - without any measures of liability being applied to it.

6.6. If force majeure circumstances continue for more than thirty (30) consecutive calendar days and performance of obligations becomes objectively impossible, each of the Parties has the right to refuse further performance of the Agreement unilaterally. In such a case, the Provider shall refund the funds for Services actually not rendered, less documented expenses incurred prior to the onset of force majeure.

6.7. The absence or insufficiency of funds, changes in market conditions, increases in the cost of reagents and consumables, and changes in the exchange rate shall not in themselves be recognized as force majeure circumstances, unless they are a direct and inevitable consequence of another force majeure event.

7. FINAL PROVISIONS

7.1. The interaction of the parties not regulated by this Agreement shall be governed by the current legislation of the Republic of Kazakhstan.

7.2. This Agreement enters into force from the moment of payment for the service, which constitutes the full and unconditional acceptance by the Patient of the terms of this Agreement, and remains in force until the Parties have fully performed their obligations.

7.3. The invalidity of any one of the provisions of this Agreement shall not entail the invalidity of the entire Agreement.

7.4. This Agreement is drawn up in the state (Kazakh) and Russian languages. In case of discrepancies, contradictions, or ambiguous interpretation between the Kazakh and Russian versions of the Agreement, the text in the state (Kazakh) language shall prevail.